Services

•  All purchased machinery is to be prepaid prior to shipment from KEW.
•  All Local Customers must pay 50% of the total payment in advance, 25% at half of the delivery time given at the time of order and remaining 25% prior to shipment.
• All International Customers must pay full payment in advance at the time order.
• Credit may be established ONLY for parts and services: NO CREDIT is extended on machinery.
• KEW does not accept any credit card.

2.

• C. O. D. orders on “parts” will be accepted only with faxed proof of certified funds for the amount. A $15 processing charge will be applied to all C. O. D. orders; a $25 processing charge will be assessed on all refused or undeliverable orders.

3.

• Shipping, Handling, and Crating charges are assessed on all orders. Unless otherwise specified, KEW will Prepay and add shipping, Handling and Crating charges.
• All orders are shipped through TCS, OCS, PPS, FedEx, DHL or Speedx. For large machinery shipments, KEW will select an appropriate carrier unless otherwise instructed in writing. KEW assesses a $50 processing charge to coordinate with alternate carriers.

4.

• Stock parts and machinery ship within fifteen (15) days from the date of written paid order.
• For Custom Machines, allow between 6-12 weeks from receipt of deposit.
• If Urgent delivery is required, an additional RUSH charge will be assessed via Bank Draft/Check. In addition, Urgent orders require full payment via certified funds prior to beginning RUSH order fulfillment. Standard shipping, handling, and crating charges apply as described above.

5.

• Machinery orders can be placed either by phone, fax or e-mail.
• A customer service representative will confirm all orders in writing if requested. The KEW Order Desk is reachable at +92-42-6856744, +92-42-6545578 and may be faxed directly at +92-42-6860449. E-mail orders to sales@kew.com.pk

• All machinery sales are FINAL.
• KEW assumes no liability for lost production contracts, bankruptcies, etc., and reserves the right to accept machinery for resale or exchange at its sole discretion.
• All non-warranty returns that are accepted for resale or exchange will be assessed a 35% restocking charge, which is due prior to RMA issuance – see below.

2.

• If the machine is disassembled during installation. KEW will not be responsible for any malfunctioning, lost of production.
• All machines must be operated by Qualified Trained Engineers. An untrained unqualified person may cause damage to machines and ultimately loss of production. KEW will not be responsible for any accident that occur during usage of its machines.
• All Spare Parts must be purchased from KEW, wrong placement of parts can cause serious damage to machine and ultimately loss of production.

3.

• All Spare Parts must be purchased from KEW, wrong replacement of parts can cause serious damage to machines and ultimately loss of production.
• Warranty replacement parts may be ordered from customer service by phone when obtaining a RAN. The warranty replacement part will be shipped as soon as possible and the packaging may then be used to return the part to be replaced. Include the RAN on the outer package as noted above.
• The part to be replaced will be evaluated and credit will be issued pending KEW’s determination, provided that the part to be replaced is returned to KEW within fourteen (14) days after the warranty replacement part is received. Shipping and handling policies will still apply as described above.
• For warranty returns, be certain to enclose a detailed note explaining the problem with the machinery as well as the name of the manager with ultimate responsibility for the machinery, the phone number and return shipping address. Properly insure the returning package, as KEW will not be held responsible for uninsured packages. Keep all shipping receipts.
• Reconditioned or replaced parts and machinery are shipped back freight collect, F. O. B. KEW, Lahore PAKISTAN.

4.

• A Return Authorization Number (RAN) is to be obtained by phone and is required to process all returns.
• The name of the manager with ultimate responsibility for the machinery and machinery serial number will be required, also please have your original packing slip or invoice available to expedite RMA processing.

• KEW may assess an evaluation charge of $100 for each application, which may be applied as credit to the eventual order.
• KEW reserves the right to refuse projects after evaluation.
• Sample material and containers are required prior to quotation.
• Samples will not be returned.
• All modifications to quoted design specifications must be submitted by the customer in writing, at additional cost due and payable at the time of changes.
• KEW will deliver custom and/or modified equipment within 6-12 weeks or more unless otherwise specified in writing.

2.

• Payment terms are 50% of the quoted amount on deposit at the time of order.
• The balance plus shipping due, as described above, prior to delivery.
• The date KEW receives the deposit is the official order date.
• Deposit is only refundable within fourteen (14) days of order date, except for; raw material purchases, engineering time, and incidental expenses incurred.

3.

• The total quoted amount of the equipment is due and payable in the event of client-based cancellation after fourteen (14) days of order date.
• If modifications and custom specifications are dictated directly by the client, rather than fitness or merchantability for a particular product or purpose, no returns or credits may be issued on custom or modified equipment. In addition KEW will not be responsible for any wrong designs and specifications dictated by client.
• All designs and custom product characteristics are proprietary and owned by KEW unless otherwise specified in writing by both client and officers of KEW.